home *** CD-ROM | disk | FTP | other *** search
/ MacFormat 2000 September / macformat-094.iso / Shareware / Help! / Help! Support Notes / About the Help! Knowledgebase next >
MacBinary  |  2000-04-04  |  10.3 KB  |  [ttro/ttxt]

view JSON data     |     view as text     |     open on a Mac     |     open on a PC

This file was processed as: MacBinary (archive/macBinary).

You can browse this item here: About the Help! Knowledgebase

ConfidenceProgramDetectionMatch TypeSupport
10% dexvert MacBinary (archive/macBinary) fallback Supported
1% dexvert Text File (text/txt) fallback Supported
100% file MacBinary II, inited, Tue Apr 4 10:08:49 2000, modified Tue Apr 4 10:08:49 2000, creator SimpleText, type SimpleText read-only, 8961 bytes "About the Help! Knowledgebase" , at 0x2381 1260 bytes resource default (weak)
99% file data default
74% TrID Mac SimpleText read-only (MacBinary) default
25% TrID MacBinary 2 default (weak)
100% lsar MacBinary default


id metadata
keyvalue
macFileType[ttro]
macFileCreator[ttxt]



hex view
+--------+-------------------------+-------------------------+--------+--------+
|00000000| 00 1d 41 62 6f 75 74 20 | 74 68 65 20 48 65 6c 70 |..About |the Help|
|00000010| 21 20 4b 6e 6f 77 6c 65 | 64 67 65 62 61 73 65 00 |! Knowle|dgebase.|
|00000020| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|00000030| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|00000040| 00 74 74 72 6f 74 74 78 | 74 01 00 00 00 00 00 00 |.ttrottx|t.......|
|00000050| 00 00 00 00 00 23 01 00 | 00 04 ec b5 0f a7 f1 b5 |.....#..|........|
|00000060| 0f a7 f1 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|00000070| 00 00 00 00 00 00 00 00 | 00 00 81 81 fa be 00 00 |........|........|
|00000080| 41 62 6f 75 74 20 74 68 | 65 20 48 65 6c 70 21 20 |About th|e Help! |
|00000090| 4b 6e 6f 77 6c 65 64 67 | 65 62 61 73 65 0d 41 70 |Knowledg|ebase.Ap|
|000000a0| 72 69 6c 20 32 30 30 30 | d1 56 6f 6c 75 6d 65 20 |ril 2000|.Volume |
|000000b0| 38 20 49 73 73 75 65 20 | 34 0d 0d 49 6d 70 6f 72 |8 Issue |4..Impor|
|000000c0| 74 61 6e 74 20 69 6e 66 | 6f 72 6d 61 74 69 6f 6e |tant inf|ormation|
|000000d0| 20 61 62 6f 75 74 20 74 | 68 69 73 20 69 73 73 75 | about t|his issu|
|000000e0| 65 20 6f 66 20 74 68 65 | 20 48 65 6c 70 21 20 6b |e of the| Help! k|
|000000f0| 6e 6f 77 6c 65 64 67 65 | 62 61 73 65 20 69 73 20 |nowledge|base is |
|00000100| 70 72 6f 76 69 64 65 64 | 20 69 6e 20 74 68 69 73 |provided| in this|
|00000110| 20 66 69 6c 65 20 69 6e | 20 6f 72 64 65 72 20 74 | file in| order t|
|00000120| 6f 20 68 65 6c 70 20 79 | 6f 75 20 62 65 74 74 65 |o help y|ou bette|
|00000130| 72 20 75 6e 64 65 72 73 | 74 61 6e 64 20 74 68 65 |r unders|tand the|
|00000140| 20 70 72 6f 62 6c 65 6d | 73 20 61 6e 64 20 6f 74 | problem|s and ot|
|00000150| 68 65 72 20 69 6e 66 6f | 72 6d 61 74 69 6f 6e 20 |her info|rmation |
|00000160| 77 68 69 63 68 20 69 73 | 20 72 65 70 6f 72 74 65 |which is| reporte|
|00000170| 64 20 69 6e 20 74 68 65 | 20 64 69 61 67 6e 6f 73 |d in the| diagnos|
|00000180| 74 69 63 20 73 65 63 74 | 69 6f 6e 20 6f 66 20 6f |tic sect|ion of o|
|00000190| 75 72 20 48 65 6c 70 21 | 20 70 72 6f 64 75 63 74 |ur Help!| product|
|000001a0| 73 2e 0d 0d 50 6c 65 61 | 73 65 20 63 6f 6e 73 75 |s...Plea|se consu|
|000001b0| 6c 74 20 74 68 69 73 20 | 66 69 6c 65 20 69 66 20 |lt this |file if |
|000001c0| 79 6f 75 20 64 6f 20 6e | 6f 74 20 75 6e 64 65 72 |you do n|ot under|
|000001d0| 73 74 61 6e 64 20 6f 72 | 20 79 6f 75 20 64 69 73 |stand or| you dis|
|000001e0| 61 67 72 65 65 20 77 69 | 74 68 20 69 6e 66 6f 72 |agree wi|th infor|
|000001f0| 6d 61 74 69 6f 6e 20 69 | 6e 20 74 68 65 20 48 65 |mation i|n the He|
|00000200| 6c 70 21 20 72 65 70 6f | 72 74 2e 20 49 66 20 61 |lp! repo|rt. If a|
|00000210| 66 74 65 72 20 72 65 61 | 64 69 6e 67 20 74 68 69 |fter rea|ding thi|
|00000220| 73 20 66 69 6c 65 20 79 | 6f 75 20 73 74 69 6c 6c |s file y|ou still|
|00000230| 20 62 65 6c 69 65 76 65 | 20 74 68 65 72 65 20 69 | believe| there i|
|00000240| 73 20 61 20 70 72 6f 62 | 6c 65 6d 2c 20 70 6c 65 |s a prob|lem, ple|
|00000250| 61 73 65 20 63 6f 6e 74 | 61 63 74 20 75 73 20 69 |ase cont|act us i|
|00000260| 6d 6d 65 64 69 61 74 65 | 6c 79 20 73 6f 20 74 68 |mmediate|ly so th|
|00000270| 61 74 20 77 65 20 63 61 | 6e 20 72 65 73 6f 6c 76 |at we ca|n resolv|
|00000280| 65 20 79 6f 75 72 20 63 | 6f 6e 63 65 72 6e 73 20 |e your c|oncerns |
|00000290| 61 6e 64 20 63 6f 72 72 | 65 63 74 20 74 68 65 20 |and corr|ect the |
|000002a0| 6b 6e 6f 77 6c 65 64 67 | 65 62 61 73 65 20 69 66 |knowledg|ebase if|
|000002b0| 20 6e 65 63 65 73 73 61 | 72 79 2e 0d 0d 41 6c 73 | necessa|ry...Als|
|000002c0| 6f 2c 20 70 6c 65 61 73 | 65 20 63 6f 6e 73 75 6c |o, pleas|e consul|
|000002d0| 74 20 74 68 65 20 48 65 | 6c 70 21 20 53 75 70 70 |t the He|lp! Supp|
|000002e0| 6f 72 74 20 4e 6f 74 65 | 73 20 69 6e 20 79 6f 75 |ort Note|s in you|
|000002f0| 72 20 48 65 6c 70 21 20 | 66 6f 6c 64 65 72 20 66 |r Help! |folder f|
|00000300| 6f 72 20 6c 61 74 65 20 | 62 72 65 61 6b 69 6e 67 |or late |breaking|
|00000310| 20 6e 65 77 73 20 6f 6e | 20 48 65 6c 70 21 20 61 | news on| Help! a|
|00000320| 6e 64 20 6f 74 68 65 72 | 20 73 79 73 74 65 6d 20 |nd other| system |
|00000330| 63 6f 6e 66 69 67 75 72 | 61 74 69 6f 6e 20 73 75 |configur|ation su|
|00000340| 62 6a 65 63 74 73 2e 0d | 0d 49 6e 73 74 61 6c 6c |bjects..|.Install|
|00000350| 69 6e 67 20 61 20 4e 65 | 77 65 72 20 56 65 72 73 |ing a Ne|wer Vers|
|00000360| 69 6f 6e 2f 4b 6e 6f 77 | 6c 65 64 67 65 42 61 73 |ion/Know|ledgeBas|
|00000370| 65 3a 20 20 0d 4e 6f 74 | 65 20 74 68 61 74 20 77 |e: .Not|e that w|
|00000380| 68 65 6e 20 79 6f 75 20 | 69 6e 73 74 61 6c 6c 20 |hen you |install |
|00000390| 61 20 6e 65 77 65 72 20 | 76 65 72 73 69 6f 6e 20 |a newer |version |
|000003a0| 6f 66 20 48 65 6c 70 21 | 2c 20 79 6f 75 20 73 68 |of Help!|, you sh|
|000003b0| 6f 75 6c 64 20 72 65 6d | 6f 76 65 20 74 68 65 20 |ould rem|ove the |
|000003c0| 70 72 65 76 69 6f 75 73 | 20 76 65 72 73 69 6f 6e |previous| version|
|000003d0| 2e 20 20 49 74 20 69 73 | 20 62 65 73 74 20 74 6f |. It is| best to|
|000003e0| 20 74 68 72 6f 77 20 79 | 6f 75 72 20 70 72 65 76 | throw y|our prev|
|000003f0| 69 6f 75 73 20 76 65 72 | 73 69 6f 6e 20 6f 66 20 |ious ver|sion of |
|00000400| 48 65 6c 70 21 20 69 6e | 74 6f 20 74 68 65 20 54 |Help! in|to the T|
|00000410| 72 61 73 68 20 61 6e 64 | 20 74 68 65 6e 20 69 6e |rash and| then in|
|00000420| 73 74 61 6c 6c 20 74 68 | 65 20 6e 65 77 65 72 20 |stall th|e newer |
|00000430| 76 65 72 73 69 6f 6e 20 | 6f 6e 20 79 6f 75 72 20 |version |on your |
|00000440| 68 61 72 64 20 64 72 69 | 76 65 2e 20 20 41 6c 73 |hard dri|ve. Als|
|00000450| 6f 2c 20 6d 61 6b 65 20 | 73 75 72 65 20 74 68 61 |o, make |sure tha|
|00000460| 74 20 79 6f 75 20 72 65 | 6d 6f 76 65 20 79 6f 75 |t you re|move you|
|00000470| 72 20 70 72 65 76 69 6f | 75 73 20 76 65 72 73 69 |r previo|us versi|
|00000480| 6f 6e 73 20 6f 66 20 74 | 68 65 20 46 6f 72 6d 61 |ons of t|he Forma|
|00000490| 74 42 61 73 65 20 61 6e | 64 20 4b 6e 6f 77 6c 65 |tBase an|d Knowle|
|000004a0| 64 67 65 42 61 73 65 20 | 28 77 68 69 63 68 20 61 |dgeBase |(which a|
|000004b0| 72 65 20 65 69 74 68 65 | 72 20 6c 6f 63 61 74 65 |re eithe|r locate|
|000004c0| 64 20 69 6e 20 74 68 65 | 20 22 54 65 6b 6e 6f 73 |d in the| "Teknos|
|000004d0| 79 73 22 20 66 6f 6c 64 | 65 72 20 69 6e 73 69 64 |ys" fold|er insid|
|000004e0| 65 20 79 6f 75 72 20 53 | 79 73 74 65 6d 20 66 6f |e your S|ystem fo|
|000004f0| 6c 64 65 72 2c 20 6f 72 | 20 69 6e 20 74 68 65 20 |lder, or| in the |
|00000500| 73 61 6d 65 20 66 6f 6c | 64 65 72 20 61 73 20 79 |same fol|der as y|
|00000510| 6f 75 72 20 48 65 6c 70 | 21 20 61 70 70 6c 69 63 |our Help|! applic|
|00000520| 61 74 69 6f 6e 29 2e 20 | 20 53 74 61 72 74 69 6e |ation). | Startin|
|00000530| 67 20 77 69 74 68 20 74 | 68 65 20 4a 75 6e 65 20 |g with t|he June |
|00000540| 31 39 39 38 d1 56 6f 6c | 75 6d 65 20 36 20 49 73 |1998.Vol|ume 6 Is|
|00000550| 73 75 65 20 36 20 75 70 | 64 61 74 65 2c 20 74 68 |sue 6 up|date, th|
|00000560| 65 20 46 6f 72 6d 61 74 | 42 61 73 65 20 61 6e 64 |e Format|Base and|
|00000570| 20 4b 6e 6f 77 6c 65 64 | 67 65 42 61 73 65 20 77 | Knowled|geBase w|
|00000580| 69 6c 6c 20 61 6c 77 61 | 79 73 20 62 65 20 61 75 |ill alwa|ys be au|
|00000590| 74 6f 6d 61 74 69 63 61 | 6c 6c 79 20 69 6e 73 74 |tomatica|lly inst|
|000005a0| 61 6c 6c 65 64 20 69 6e | 20 74 68 65 20 22 54 65 |alled in| the "Te|
|000005b0| 6b 6e 6f 73 79 73 22 20 | 66 6f 6c 64 65 72 20 69 |knosys" |folder i|
|000005c0| 6e 73 69 64 65 20 79 6f | 75 72 20 53 79 73 74 65 |nside yo|ur Syste|
|000005d0| 6d 20 66 6f 6c 64 65 72 | 2e 20 20 4f 6e 63 65 20 |m folder|. Once |
|000005e0| 61 6c 6c 20 6f 66 20 74 | 68 65 20 6f 6c 64 65 72 |all of t|he older|
|000005f0| 20 48 65 6c 70 21 20 66 | 69 6c 65 73 20 68 61 76 | Help! f|iles hav|
|00000600| 65 20 62 65 65 6e 20 72 | 65 6d 6f 76 65 64 2c 20 |e been r|emoved, |
|00000610| 72 65 73 74 61 72 74 20 | 79 6f 75 72 20 63 6f 6d |restart |your com|
|00000620| 70 75 74 65 72 20 77 69 | 74 68 20 61 6c 6c 20 65 |puter wi|th all e|
|00000630| 78 74 65 6e 73 69 6f 6e | 73 20 6f 66 66 20 28 68 |xtension|s off (h|
|00000640| 6f 6c 64 20 64 6f 77 6e | 20 74 68 65 20 73 68 69 |old down| the shi|
|00000650| 66 74 20 6b 65 79 20 61 | 74 20 73 74 61 72 74 75 |ft key a|t startu|
|00000660| 70 29 2c 20 69 6e 73 74 | 61 6c 6c 20 74 68 65 20 |p), inst|all the |
|00000670| 6e 65 77 20 76 65 72 73 | 69 6f 6e 20 6f 66 20 48 |new vers|ion of H|
|00000680| 65 6c 70 21 2c 20 61 6e | 64 20 72 65 2d 65 6e 74 |elp!, an|d re-ent|
|00000690| 65 72 20 79 6f 75 72 20 | 69 6e 66 6f 72 6d 61 74 |er your |informat|
|000006a0| 69 6f 6e 20 69 6e 20 74 | 68 65 20 70 65 72 73 6f |ion in t|he perso|
|000006b0| 6e 61 6c 69 7a 61 74 69 | 6f 6e 20 73 63 72 65 65 |nalizati|on scree|
|000006c0| 6e 2e 20 20 49 66 20 79 | 6f 75 20 61 74 74 65 6d |n. If y|ou attem|
|000006d0| 70 74 20 74 6f 20 70 65 | 72 73 6f 6e 61 6c 69 7a |pt to pe|rsonaliz|
|000006e0| 65 20 79 6f 75 72 20 6e | 65 77 20 76 65 72 73 69 |e your n|ew versi|
|000006f0| 6f 6e 20 6f 66 20 48 65 | 6c 70 21 20 77 69 74 68 |on of He|lp! with|
|00000700| 6f 75 74 20 64 69 73 61 | 62 6c 69 6e 67 20 65 78 |out disa|bling ex|
|00000710| 74 65 6e 73 69 6f 6e 73 | 2c 20 79 6f 75 72 20 73 |tensions|, your s|
|00000720| 65 72 69 61 6c 20 6e 75 | 6d 62 65 72 20 6d 69 67 |erial nu|mber mig|
|00000730| 68 74 20 6e 6f 74 20 62 | 65 20 61 63 63 65 70 74 |ht not b|e accept|
|00000740| 65 64 20 64 75 65 20 74 | 6f 20 61 6e 20 65 78 74 |ed due t|o an ext|
|00000750| 65 6e 73 69 6f 6e 20 63 | 6f 6e 66 6c 69 63 74 2e |ension c|onflict.|
|00000760| 20 0d 0d 57 48 41 54 27 | 53 20 4e 45 57 20 49 4e | ..WHAT'|S NEW IN|
|00000770| 20 56 4f 4c 55 4d 45 20 | 38 20 49 53 53 55 45 20 | VOLUME |8 ISSUE |
|00000780| 34 3f 0d 0d a5 20 4e 65 | 77 20 69 6e 63 6f 6d 70 |4?... Ne|w incomp|
|00000790| 61 74 69 62 69 6c 69 74 | 69 65 73 20 61 6e 64 20 |atibilit|ies and |
|000007a0| 63 6f 6e 66 6c 69 63 74 | 73 20 69 64 65 6e 74 69 |conflict|s identi|
|000007b0| 66 69 65 64 20 63 6f 6e | 63 65 72 6e 69 6e 67 20 |fied con|cerning |
|000007c0| 4d 61 63 20 4f 53 20 39 | 2e 30 21 0d a5 20 53 69 |Mac OS 9|.0!.. Si|
|000007d0| 6d 75 6c 61 74 69 6f 6e | 73 20 66 6f 72 20 75 70 |mulation|s for up|
|000007e0| 67 72 61 64 69 6e 67 20 | 74 6f 20 4f 53 20 39 2e |grading |to OS 9.|
|000007f0| 30 20 68 61 76 65 20 62 | 65 65 6e 20 61 64 64 65 |0 have b|een adde|
|00000800| 64 20 69 6e 20 6f 72 64 | 65 72 20 74 6f 20 65 61 |d in ord|er to ea|
|00000810| 73 65 20 74 68 65 20 74 | 72 61 6e 73 69 74 69 6f |se the t|ransitio|
|00000820| 6e 20 74 6f 20 74 68 65 | 20 6e 65 77 20 4f 53 21 |n to the| new OS!|
|00000830| 0d a5 20 4d 61 6e 79 20 | 6e 65 77 20 70 72 6f 62 |.. Many |new prob|
|00000840| 6c 65 6d 73 20 69 64 65 | 6e 74 69 66 69 65 64 20 |lems ide|ntified |
|00000850| 72 65 67 61 72 64 69 6e | 67 20 70 6f 70 75 6c 61 |regardin|g popula|
|00000860| 72 20 4d 61 63 69 6e 74 | 6f 73 68 20 73 6f 66 74 |r Macint|osh soft|
|00000870| 77 61 72 65 21 0d a5 20 | 55 70 64 61 74 65 64 20 |ware!.. |Updated |
|00000880| 20 70 72 6f 64 75 63 74 | 73 2c 20 76 65 6e 64 6f | product|s, vendo|
|00000890| 72 73 2c 20 63 6f 6e 74 | 61 63 74 20 69 6e 66 6f |rs, cont|act info|
|000008a0| 72 6d 61 74 69 6f 6e 2c | 20 61 6e 64 20 63 75 72 |rmation,| and cur|
|000008b0| 72 65 6e 74 20 76 65 72 | 73 69 6f 6e 20 69 6e 66 |rent ver|sion inf|
|000008c0| 6f 72 6d 61 74 69 6f 6e | 21 0d a5 20 53 75 70 70 |ormation|!.. Supp|
|000008d0| 6f 72 74 20 66 6f 72 20 | 6e 65 61 72 6c 79 20 31 |ort for |nearly 1|
|000008e0| 34 2c 30 30 30 20 70 72 | 6f 64 75 63 74 73 20 61 |4,000 pr|oducts a|
|000008f0| 6e 64 20 33 2c 32 30 30 | 20 76 65 6e 64 6f 72 73 |nd 3,200| vendors|
|00000900| 2c 20 69 6e 63 6c 75 64 | 69 6e 67 20 53 68 61 72 |, includ|ing Shar|
|00000910| 65 77 61 72 65 21 0d a5 | 20 4f 76 65 72 20 38 30 |eware!..| Over 80|
|00000920| 30 30 20 69 64 65 6e 74 | 69 66 69 65 64 20 63 6f |00 ident|ified co|
|00000930| 6e 66 6c 69 63 74 73 20 | 61 6e 64 20 69 6e 66 6f |nflicts |and info|
|00000940| 72 6d 61 74 69 76 65 20 | 73 79 73 74 65 6d 20 63 |rmative |system c|
|00000950| 6f 6e 66 69 67 75 72 61 | 74 69 6f 6e 20 69 73 73 |onfigura|tion iss|
|00000960| 75 65 73 21 0d a5 20 48 | 65 6c 70 21 20 6e 6f 77 |ues!.. H|elp! now|
|00000970| 20 62 69 6e 64 73 20 69 | 74 73 65 6c 66 20 74 6f | binds i|tself to|
|00000980| 20 74 68 65 20 6d 61 63 | 68 69 6e 65 20 69 74 20 | the mac|hine it |
|00000990| 69 73 20 69 6e 73 74 61 | 6c 6c 65 64 20 6f 6e 20 |is insta|lled on |
|000009a0| 28 73 65 65 20 69 6e 73 | 74 61 6c 6c 61 74 69 6f |(see ins|tallatio|
|000009b0| 6e 20 73 74 61 72 74 75 | 70 20 66 6f 72 20 69 6e |n startu|p for in|
|000009c0| 66 6f 72 6d 61 74 69 6f | 6e 29 2e 0d 0d 45 52 52 |formatio|n)...ERR|
|000009d0| 4f 52 53 2c 20 43 4f 52 | 52 45 43 54 49 4f 4e 53 |ORS, COR|RECTIONS|
|000009e0| 2c 20 41 4e 44 20 55 50 | 44 41 54 45 53 0d 57 68 |, AND UP|DATES.Wh|
|000009f0| 69 6c 65 20 77 65 20 77 | 6f 72 6b 20 76 65 72 79 |ile we w|ork very|
|00000a00| 20 68 61 72 64 20 61 74 | 20 6b 65 65 70 69 6e 67 | hard at| keeping|
|00000a10| 20 69 6e 66 6f 72 6d 61 | 74 69 6f 6e 20 69 6e 20 | informa|tion in |
|00000a20| 74 68 65 20 6b 6e 6f 77 | 6c 65 64 67 65 62 61 73 |the know|ledgebas|
|00000a30| 65 20 61 63 63 75 72 61 | 74 65 20 61 6e 64 20 75 |e accura|te and u|
|00000a40| 70 20 74 6f 20 64 61 74 | 65 2c 20 77 65 20 6f 63 |p to dat|e, we oc|
|00000a50| 63 61 73 69 6f 6e 61 6c | 6c 79 20 72 65 63 65 69 |casional|ly recei|
|00000a60| 76 65 20 72 65 70 6f 72 | 74 73 20 6f 66 20 69 6e |ve repor|ts of in|
|00000a70| 61 63 63 75 72 61 74 65 | 20 69 6e 66 6f 72 6d 61 |accurate| informa|
|00000a80| 74 69 6f 6e 20 69 6e 20 | 74 68 65 20 48 65 6c 70 |tion in |the Help|
|00000a90| 21 20 72 65 70 6f 72 74 | 20 66 72 6f 6d 20 76 61 |! report| from va|
|00000aa0| 72 69 6f 75 73 20 73 6f | 75 72 63 65 73 2e 20 54 |rious so|urces. T|
|00000ab0| 68 65 73 65 20 63 61 6e | 20 72 61 6e 67 65 20 66 |hese can| range f|
|00000ac0| 72 6f 6d 20 69 6e 63 6f | 72 72 65 63 74 20 63 75 |rom inco|rrect cu|
|00000ad0| 72 72 65 6e 74 20 76 65 | 72 73 69 6f 6e 73 2c 20 |rrent ve|rsions, |
|00000ae0| 74 6f 20 72 65 70 6f 72 | 74 73 20 6f 66 20 70 72 |to repor|ts of pr|
|00000af0| 6f 62 6c 65 6d 73 20 74 | 68 61 74 20 64 6f 20 6e |oblems t|hat do n|
|00000b00| 6f 74 20 65 78 69 73 74 | 2e 20 50 6c 65 61 73 65 |ot exist|. Please|
|00000b10| 20 74 65 6c 6c 20 75 73 | 20 61 73 20 73 6f 6f 6e | tell us| as soon|
|00000b20| 20 61 73 20 70 6f 73 73 | 69 62 6c 65 20 69 66 20 | as poss|ible if |
|00000b30| 79 6f 75 20 73 75 73 70 | 65 63 74 20 61 6e 79 20 |you susp|ect any |
|00000b40| 69 6e 61 63 63 75 72 61 | 63 79 2e 0d 0d 57 65 20 |inaccura|cy...We |
|00000b50| 66 72 65 71 75 65 6e 74 | 6c 79 20 72 65 63 65 69 |frequent|ly recei|
|00000b60| 76 65 20 72 65 70 6f 72 | 74 73 20 6f 66 20 6e 65 |ve repor|ts of ne|
|00000b70| 77 20 70 72 6f 64 75 63 | 74 20 69 6e 66 6f 72 6d |w produc|t inform|
|00000b80| 61 74 69 6f 6e 20 66 72 | 6f 6d 20 6f 75 72 20 64 |ation fr|om our d|
|00000b90| 65 76 6f 74 65 64 20 63 | 75 73 74 6f 6d 65 72 73 |evoted c|ustomers|
|00000ba0| 2e 20 54 68 6f 73 65 20 | 6f 66 20 79 6f 75 20 77 |. Those |of you w|
|00000bb0| 68 6f 20 68 61 76 65 20 | 74 61 6b 65 6e 20 74 68 |ho have |taken th|
|00000bc0| 65 20 74 69 6d 65 20 61 | 6e 64 20 74 72 6f 75 62 |e time a|nd troub|
|00000bd0| 6c 65 20 74 6f 20 73 65 | 6e 64 20 75 73 20 79 6f |le to se|nd us yo|
|00000be0| 75 72 20 48 65 6c 70 21 | 20 72 65 70 6f 72 74 20 |ur Help!| report |
|00000bf0| 66 69 6c 65 73 20 76 69 | 61 20 6f 75 72 20 65 6d |files vi|a our em|
|00000c00| 61 69 6c 20 61 63 63 6f | 75 6e 74 73 2c 20 61 73 |ail acco|unts, as|
|00000c10| 20 77 65 6c 6c 20 61 73 | 20 62 65 20 55 53 20 6d | well as| be US m|
|00000c20| 61 69 6c 20 61 6e 64 20 | 66 61 78 20 68 61 76 65 |ail and |fax have|
|00000c30| 20 62 65 65 6e 20 69 6e | 73 74 72 75 6d 65 6e 74 | been in|strument|
|00000c40| 61 6c 20 69 6e 20 6b 65 | 65 70 69 6e 67 20 48 65 |al in ke|eping He|
|00000c50| 6c 70 21 20 6f 6e 20 74 | 68 65 20 6c 65 61 64 69 |lp! on t|he leadi|
|00000c60| 6e 67 20 65 64 67 65 20 | 6f 66 20 73 6f 66 74 77 |ng edge |of softw|
|00000c70| 61 72 65 20 75 70 64 61 | 74 65 73 2e 20 54 68 61 |are upda|tes. Tha|
|00000c80| 6e 6b 20 79 6f 75 21 21 | 21 20 3a 2d 29 0d 0d 57 |nk you!!|! :-)..W|
|00000c90| 48 41 54 20 49 53 20 54 | 48 45 20 4b 4e 4f 57 4c |HAT IS T|HE KNOWL|
|00000ca0| 45 44 47 45 42 41 53 45 | 3f 0d 54 68 65 20 48 65 |EDGEBASE|?.The He|
|00000cb0| 6c 70 21 20 6b 6e 6f 77 | 6c 65 64 67 65 62 61 73 |lp! know|ledgebas|
|00000cc0| 65 20 69 73 20 61 63 74 | 75 61 6c 6c 79 20 61 20 |e is act|ually a |
|00000cd0| 70 61 69 72 20 6f 66 20 | 66 69 6c 65 73 2c 20 6e |pair of |files, n|
|00000ce0| 61 6d 65 64 20 d2 4b 6e | 6f 77 6c 65 64 67 65 62 |amed .Kn|owledgeb|
|00000cf0| 61 73 65 d3 20 61 6e 64 | 20 d2 46 6f 72 6d 61 74 |ase. and| .Format|
|00000d00| 62 61 73 65 d3 2c 20 77 | 68 69 63 68 20 61 72 65 |base., w|hich are|
|00000d10| 20 75 73 65 64 20 62 79 | 20 6f 75 72 20 48 65 6c | used by| our Hel|
|00000d20| 70 21 20 70 72 6f 64 75 | 63 74 73 20 74 6f 20 69 |p! produ|cts to i|
|00000d30| 64 65 6e 74 69 66 79 20 | 70 6f 74 65 6e 74 69 61 |dentify |potentia|
|00000d40| 6c 20 70 72 6f 62 6c 65 | 6d 73 20 61 6e 64 20 73 |l proble|ms and s|
|00000d50| 75 67 67 65 73 74 20 61 | 70 70 72 6f 70 72 69 61 |uggest a|ppropria|
|00000d60| 74 65 20 73 6f 6c 75 74 | 69 6f 6e 73 2e 20 54 68 |te solut|ions. Th|
|00000d70| 65 73 65 20 66 69 6c 65 | 73 20 61 72 65 20 70 65 |ese file|s are pe|
|00000d80| 72 69 6f 64 69 63 61 6c | 6c 79 20 75 70 64 61 74 |riodical|ly updat|
|00000d90| 65 64 20 61 74 20 54 65 | 6b 6e 6f 73 79 73 20 62 |ed at Te|knosys b|
|00000da0| 79 20 63 6f 6d 70 69 6c | 69 6e 67 20 69 6e 66 6f |y compil|ing info|
|00000db0| 72 6d 61 74 69 6f 6e 20 | 66 72 6f 6d 20 6f 75 72 |rmation |from our|
|00000dc0| 20 69 6e 74 65 72 6e 61 | 6c 20 6b 6e 6f 77 6c 65 | interna|l knowle|
|00000dd0| 64 67 65 62 61 73 65 20 | 64 61 74 61 62 61 73 65 |dgebase |database|
|00000de0| 20 69 6e 74 6f 20 61 20 | 63 6f 6d 70 61 63 74 20 | into a |compact |
|00000df0| 73 65 74 20 6f 66 20 66 | 69 6c 65 73 20 77 68 69 |set of f|iles whi|
|00000e00| 63 68 20 6f 75 72 20 48 | 65 6c 70 21 20 70 72 6f |ch our H|elp! pro|
|00000e10| 64 75 63 74 73 20 63 61 | 6e 20 75 73 65 20 74 6f |ducts ca|n use to|
|00000e20| 20 71 75 69 63 6b 6c 79 | 20 61 6e 64 20 65 66 66 | quickly| and eff|
|00000e30| 69 63 69 65 6e 74 6c 79 | 20 66 69 6e 64 20 74 68 |iciently| find th|
|00000e40| 65 20 69 6e 66 6f 72 6d | 61 74 69 6f 6e 20 74 68 |e inform|ation th|
|00000e50| 65 79 20 6e 65 65 64 2e | 0d 0d 57 48 41 54 20 49 |ey need.|..WHAT I|
|00000e60| 53 20 49 4e 20 54 48 45 | 20 4b 4e 4f 57 4c 45 44 |S IN THE| KNOWLED|
|00000e70| 47 45 42 41 53 45 3f 0d | 54 68 65 20 6b 6e 6f 77 |GEBASE?.|The know|
|00000e80| 6c 65 64 67 65 62 61 73 | 65 20 63 6f 6e 74 61 69 |ledgebas|e contai|
|00000e90| 6e 73 20 61 20 76 61 72 | 69 65 74 79 20 6f 66 20 |ns a var|iety of |
|00000ea0| 69 6e 66 6f 72 6d 61 74 | 69 6f 6e 20 77 68 69 63 |informat|ion whic|
|00000eb0| 68 20 69 73 20 75 73 65 | 64 20 64 75 72 69 6e 67 |h is use|d during|
|00000ec0| 20 74 68 65 20 63 72 65 | 61 74 69 6f 6e 20 6f 66 | the cre|ation of|
|00000ed0| 20 61 20 48 65 6c 70 21 | 20 72 65 70 6f 72 74 20 | a Help!| report |
|00000ee0| 74 6f 0d 0d a5 20 49 64 | 65 6e 74 69 66 79 20 73 |to... Id|entify s|
|00000ef0| 70 65 63 69 66 69 63 20 | 73 6f 66 74 77 61 72 65 |pecific |software|
|00000f00| 20 66 69 6c 65 73 0d a5 | 20 49 64 65 6e 74 69 66 | files..| Identif|
|00000f10| 79 20 73 70 65 63 69 66 | 69 63 20 70 72 6f 62 6c |y specif|ic probl|
|00000f20| 65 6d 73 0d a5 20 43 6c | 61 73 73 69 66 79 20 74 |ems.. Cl|assify t|
|00000f30| 68 65 20 69 64 65 6e 74 | 69 66 69 65 64 20 70 72 |he ident|ified pr|
|00000f40| 6f 62 6c 65 6d 73 20 62 | 79 20 74 79 70 65 20 61 |oblems b|y type a|
|00000f50| 6e 64 20 73 65 76 65 72 | 69 74 79 0d a5 20 53 75 |nd sever|ity.. Su|
|00000f60| 67 67 65 73 74 20 61 6e | 20 61 70 70 72 6f 70 72 |ggest an| appropr|
|00000f70| 69 61 74 65 20 61 63 74 | 69 6f 6e 20 74 6f 20 73 |iate act|ion to s|
|00000f80| 6f 6c 76 65 20 74 68 65 | 20 70 72 6f 62 6c 65 6d |olve the| problem|
|00000f90| 0d a5 20 53 75 70 70 6c | 79 20 61 20 76 65 6e 64 |.. Suppl|y a vend|
|00000fa0| 6f 72 20 6e 61 6d 65 20 | 61 6e 64 20 63 6f 6e 74 |or name |and cont|
|00000fb0| 61 63 74 20 69 6e 66 6f | 72 6d 61 74 69 6f 6e 20 |act info|rmation |
|00000fc0| 77 68 65 6e 20 61 76 61 | 69 6c 61 62 6c 65 0d a5 |when ava|ilable..|
|00000fd0| 20 44 69 73 70 6c 61 79 | 20 74 68 65 20 63 75 72 | Display| the cur|
|00000fe0| 72 65 6e 74 20 76 65 72 | 73 69 6f 6e 73 20 6f 66 |rent ver|sions of|
|00000ff0| 20 69 64 65 6e 74 69 66 | 69 65 64 20 73 6f 66 74 | identif|ied soft|
|00001000| 77 61 72 65 0d 0d 54 68 | 65 20 6b 6e 6f 77 6c 65 |ware..Th|e knowle|
|00001010| 64 67 65 62 61 73 65 20 | 61 6c 73 6f 20 69 6e 63 |dgebase |also inc|
|00001020| 6c 75 64 65 73 20 69 6e | 66 6f 72 6d 61 74 69 6f |ludes in|formatio|
|00001030| 6e 20 77 68 69 63 68 20 | 69 73 20 75 73 65 64 20 |n which |is used |
|00001040| 62 79 20 48 65 6c 70 21 | 20 61 6e 64 20 48 65 6c |by Help!| and Hel|
|00001050| 70 21 20 4e 65 74 77 6f | 72 6b 20 74 6f 0d 0d a5 |p! Netwo|rk to...|
|00001060| 20 44 69 73 70 6c 61 79 | 20 69 6e 66 6f 72 6d 61 | Display| informa|
|00001070| 74 69 6f 6e 20 61 62 6f | 75 74 20 73 70 65 63 69 |tion abo|ut speci|
|00001080| 66 69 63 20 4d 61 63 69 | 6e 74 6f 73 68 20 6d 6f |fic Maci|ntosh mo|
|00001090| 64 65 6c 73 20 28 73 75 | 63 68 20 61 73 20 6d 6f |dels (su|ch as mo|
|000010a0| 64 65 6c 20 6e 61 6d 65 | 2c 20 70 72 6f 63 65 73 |del name|, proces|
|000010b0| 73 6f 72 2c 20 73 70 65 | 65 64 2c 20 6d 65 6d 6f |sor, spe|ed, memo|
|000010c0| 72 79 2c 20 65 74 63 c9 | 29 0d a5 20 44 69 73 70 |ry, etc.|).. Disp|
|000010d0| 6c 61 79 20 61 70 70 72 | 6f 70 72 69 61 74 65 20 |lay appr|opriate |
|000010e0| 69 63 6f 6e 73 20 66 6f | 72 20 61 20 73 70 65 63 |icons fo|r a spec|
|000010f0| 69 66 69 63 20 4d 61 63 | 69 6e 74 6f 73 68 20 6d |ific Mac|intosh m|
|00001100| 6f 64 65 6c 0d a5 20 44 | 69 73 70 6c 61 79 20 63 |odel.. D|isplay c|
|00001110| 75 72 72 65 6e 74 6c 79 | 20 61 76 61 69 6c 61 62 |urrently| availab|
|00001120| 6c 65 20 76 65 72 73 69 | 6f 6e 73 20 6f 66 20 74 |le versi|ons of t|
|00001130| 68 65 20 4d 61 63 69 6e | 74 6f 73 68 20 4f 53 0d |he Macin|tosh OS.|
|00001140| a5 20 44 69 73 70 6c 61 | 79 20 63 75 72 72 65 6e |. Displa|y curren|
|00001150| 74 6c 79 20 61 76 61 69 | 6c 61 62 6c 65 20 6d 6f |tly avai|lable mo|
|00001160| 6e 69 74 6f 72 20 63 6f | 6e 66 69 67 75 72 61 74 |nitor co|nfigurat|
|00001170| 69 6f 6e 73 0d 0d 57 48 | 41 54 20 49 53 20 4e 4f |ions..WH|AT IS NO|
|00001180| 54 20 49 4e 20 54 48 45 | 20 4b 4e 4f 57 4c 45 44 |T IN THE| KNOWLED|
|00001190| 47 45 42 41 53 45 3f 0d | 41 6c 74 68 6f 75 67 68 |GEBASE?.|Although|
|000011a0| 20 77 65 20 67 6f 20 74 | 6f 20 67 72 65 61 74 20 | we go t|o great |
|000011b0| 6c 65 6e 67 74 68 73 20 | 74 6f 20 70 72 6f 76 69 |lengths |to provi|
|000011c0| 64 65 20 61 73 20 6d 75 | 63 68 20 69 6e 66 6f 72 |de as mu|ch infor|
|000011d0| 6d 61 74 69 6f 6e 20 61 | 73 20 70 6f 73 73 69 62 |mation a|s possib|
|000011e0| 6c 65 2c 20 74 68 65 72 | 65 20 61 72 65 20 73 70 |le, ther|e are sp|
|000011f0| 65 63 69 66 69 63 20 74 | 79 70 65 73 20 6f 66 20 |ecific t|ypes of |
|00001200| 69 6e 66 6f 72 6d 61 74 | 69 6f 6e 20 77 68 69 63 |informat|ion whic|
|00001210| 68 20 61 72 65 20 75 73 | 75 61 6c 6c 79 20 65 78 |h are us|ually ex|
|00001220| 63 6c 75 64 65 64 20 62 | 65 63 61 75 73 65 20 6f |cluded b|ecause o|
|00001230| 66 20 74 68 65 69 72 20 | 69 6e 73 74 61 62 69 6c |f their |instabil|
|00001240| 69 74 79 20 61 6e 64 2f | 6f 72 20 75 6e 72 65 6c |ity and/|or unrel|
|00001250| 69 61 62 69 6c 69 74 79 | 2c 20 73 75 63 68 20 61 |iability|, such a|
|00001260| 73 0d 0d a5 20 50 72 6f | 64 75 63 74 73 20 77 68 |s... Pro|ducts wh|
|00001270| 69 63 68 20 68 61 76 65 | 20 6e 65 76 65 72 20 62 |ich have| never b|
|00001280| 65 65 6e 20 72 65 6c 65 | 61 73 65 64 2e 0d 0d 7f |een rele|ased....|
|00001290| 7f 7f 54 68 69 73 20 69 | 73 20 62 65 63 61 75 73 |..This i|s becaus|
|000012a0| 65 20 6d 61 6e 79 20 64 | 65 74 61 69 6c 73 20 61 |e many d|etails a|
|000012b0| 62 6f 75 74 20 61 20 70 | 72 6f 64 75 63 74 20 63 |bout a p|roduct c|
|000012c0| 61 6e 20 63 68 61 6e 67 | 65 20 64 72 61 6d 61 74 |an chang|e dramat|
|000012d0| 69 63 61 6c 6c 79 20 62 | 65 66 6f 72 65 20 74 68 |ically b|efore th|
|000012e0| 65 69 72 20 69 6e 69 74 | 69 61 6c 20 72 65 6c 65 |eir init|ial rele|
|000012f0| 61 73 65 20 28 70 72 69 | 6f 72 20 74 6f 20 76 65 |ase (pri|or to ve|
|00001300| 72 73 69 6f 6e 20 31 2e | 30 29 2e 20 54 68 65 20 |rsion 1.|0). The |
|00001310| 6f 6e 6c 79 20 65 78 63 | 65 70 74 69 6f 6e 20 74 |only exc|eption t|
|00001320| 6f 20 74 68 69 73 20 72 | 75 6c 65 20 61 72 65 20 |o this r|ule are |
|00001330| 70 72 6f 64 75 63 74 73 | 20 74 68 61 74 20 68 61 |products| that ha|
|00001340| 76 65 20 62 65 65 6e 20 | 77 69 64 65 6c 79 20 75 |ve been |widely u|
|00001350| 73 65 64 20 62 79 20 6d | 61 6e 79 20 70 65 6f 70 |sed by m|any peop|
|00001360| 6c 65 2c 20 61 6e 64 20 | 64 65 76 65 6c 6f 70 65 |le, and |develope|
|00001370| 72 2d 72 65 6c 61 74 65 | 64 20 66 69 6c 65 73 20 |r-relate|d files |
|00001380| 28 77 68 69 63 68 20 61 | 72 65 20 66 72 65 71 75 |(which a|re frequ|
|00001390| 65 6e 74 6c 79 20 69 6e | 20 61 20 63 6f 6e 73 74 |ently in| a const|
|000013a0| 61 6e 74 20 73 74 61 74 | 65 20 6f 66 20 64 65 76 |ant stat|e of dev|
|000013b0| 65 6c 6f 70 6d 65 6e 74 | 29 2e 20 49 66 20 79 6f |elopment|). If yo|
|000013c0| 75 20 61 72 65 20 68 61 | 76 69 6e 67 20 70 72 6f |u are ha|ving pro|
|000013d0| 62 6c 65 6d 73 20 77 69 | 74 68 20 70 72 65 2d 72 |blems wi|th pre-r|
|000013e0| 65 6c 65 61 73 65 20 73 | 6f 66 74 77 61 72 65 2c |elease s|oftware,|
|000013f0| 20 77 65 20 72 65 63 6f | 6d 6d 65 6e 64 20 74 68 | we reco|mmend th|
|00001400| 61 74 20 79 6f 75 20 6f | 62 74 61 69 6e 20 61 20 |at you o|btain a |
|00001410| 66 69 6e 61 6c 20 76 65 | 72 73 69 6f 6e 2c 20 69 |final ve|rsion, i|
|00001420| 66 20 61 76 61 69 6c 61 | 62 6c 65 2e 0d 0d a5 20 |f availa|ble.... |
|00001430| 50 72 6f 64 75 63 74 73 | 20 77 68 69 63 68 20 64 |Products| which d|
|00001440| 6f 20 6e 6f 74 20 68 61 | 76 65 20 61 20 75 6e 69 |o not ha|ve a uni|
|00001450| 71 75 65 20 63 72 65 61 | 74 6f 72 20 63 6f 64 65 |que crea|tor code|
|00001460| 2e 0d 0d 48 65 6c 70 21 | 20 72 65 6c 69 65 73 20 |...Help!| relies |
|00001470| 6f 6e 20 74 68 69 73 20 | 69 6e 74 65 72 6e 61 6c |on this |internal|
|00001480| 6c 79 20 73 70 65 63 69 | 66 69 65 64 20 63 6f 64 |ly speci|fied cod|
|00001490| 65 20 74 6f 20 69 64 65 | 6e 74 69 66 79 20 70 72 |e to ide|ntify pr|
|000014a0| 6f 64 75 63 74 73 2e 20 | 49 66 20 79 6f 75 20 68 |oducts. |If you h|
|000014b0| 61 76 65 20 66 69 6c 65 | 73 20 74 68 61 74 20 79 |ave file|s that y|
|000014c0| 6f 75 20 63 61 6e 6e 6f | 74 20 74 65 6c 6c 20 61 |ou canno|t tell a|
|000014d0| 70 61 72 74 20 62 79 20 | 6c 6f 6f 6b 69 6e 67 20 |part by |looking |
|000014e0| 61 74 20 74 68 65 69 72 | 20 69 63 6f 6e 73 2c 20 |at their| icons, |
|000014f0| 69 74 20 69 73 20 68 69 | 67 68 6c 79 20 6c 69 6b |it is hi|ghly lik|
|00001500| 65 6c 79 20 74 68 61 74 | 20 48 65 6c 70 21 20 63 |ely that| Help! c|
|00001510| 61 6e 6e 6f 74 20 74 65 | 6c 6c 20 74 68 65 6d 20 |annot te|ll them |
|00001520| 61 70 61 72 74 20 65 69 | 74 68 65 72 2c 20 6f 72 |apart ei|ther, or|
|00001530| 20 77 69 6c 6c 20 6d 69 | 73 74 61 6b 65 20 74 68 | will mi|stake th|
|00001540| 65 6d 20 66 6f 72 20 73 | 6f 6d 65 74 68 69 6e 67 |em for s|omething|
|00001550| 20 65 6c 73 65 2e 20 53 | 6f 66 74 77 61 72 65 20 | else. S|oftware |
|00001560| 64 65 76 65 6c 6f 70 65 | 72 73 20 73 68 6f 75 6c |develope|rs shoul|
|00001570| 64 20 72 65 67 69 73 74 | 65 72 20 74 68 65 69 72 |d regist|er their|
|00001580| 20 63 72 65 61 74 6f 72 | 20 63 6f 64 65 73 20 77 | creator| codes w|
|00001590| 69 74 68 20 41 70 70 6c | 65 20 73 6f 20 74 68 61 |ith Appl|e so tha|
|000015a0| 74 20 74 68 65 79 20 63 | 61 6e 20 66 69 6e 64 20 |t they c|an find |
|000015b0| 6f 75 74 20 69 66 20 74 | 68 65 69 72 20 63 6f 64 |out if t|heir cod|
|000015c0| 65 73 20 68 61 76 65 20 | 61 6c 72 65 61 64 79 20 |es have |already |
|000015d0| 62 65 65 6e 20 75 73 65 | 64 20 62 79 20 73 6f 6d |been use|d by som|
|000015e0| 65 6f 6e 65 20 65 6c 73 | 65 2e 20 50 72 6f 64 75 |eone els|e. Produ|
|000015f0| 63 74 73 20 77 69 74 68 | 6f 75 74 20 61 20 63 72 |cts with|out a cr|
|00001600| 65 61 74 6f 72 20 63 6f | 64 65 2c 20 61 6e 64 20 |eator co|de, and |
|00001610| 70 72 6f 64 75 63 74 73 | 20 77 69 74 68 20 61 20 |products| with a |
|00001620| 63 72 65 61 74 6f 72 20 | 63 6f 64 65 20 6f 66 20 |creator |code of |
|00001630| d4 3f 3f 3f 3f d5 2c 20 | 61 72 65 20 6e 65 76 65 |.????., |are neve|
|00001640| 72 20 61 64 64 65 64 20 | 74 6f 20 74 68 65 20 6b |r added |to the k|
|00001650| 6e 6f 77 6c 65 64 67 65 | 62 61 73 65 2e 0d 0d 4f |nowledge|base...O|
|00001660| 74 68 65 72 20 6b 69 6e | 64 73 20 6f 66 20 66 69 |ther kin|ds of fi|
|00001670| 6c 65 73 20 73 75 63 68 | 20 61 73 20 66 6f 6e 74 |les such| as font|
|00001680| 73 2c 20 41 70 70 6c 65 | 53 63 72 69 70 74 20 61 |s, Apple|Script a|
|00001690| 70 70 6c 65 74 73 20 61 | 6e 64 20 4d 50 57 20 74 |pplets a|nd MPW t|
|000016a0| 6f 6f 6c 73 2c 20 61 6e | 64 20 53 68 61 72 65 64 |ools, an|d Shared|
|000016b0| 20 4c 69 62 72 61 72 69 | 65 73 20 77 68 69 63 68 | Librari|es which|
|000016c0| 20 61 6c 6c 20 68 61 76 | 65 20 74 68 65 20 73 61 | all hav|e the sa|
|000016d0| 6d 65 20 63 72 65 61 74 | 6f 72 20 74 79 70 65 20 |me creat|or type |
|000016e0| 61 72 65 20 6c 69 6b 65 | 77 69 73 65 20 69 6e 64 |are like|wise ind|
|000016f0| 69 73 74 69 6e 67 75 69 | 73 68 61 62 6c 65 20 62 |istingui|shable b|
|00001700| 79 20 48 65 6c 70 21 20 | 61 6e 64 20 75 6e 66 6f |y Help! |and unfo|
|00001710| 72 74 75 6e 61 74 65 6c | 79 20 6d 75 73 74 20 62 |rtunatel|y must b|
|00001720| 65 20 69 67 6e 6f 72 65 | 64 2e 0d 0d 4e 6f 74 65 |e ignore|d...Note|
|00001730| 3a 20 45 76 65 6e 20 41 | 70 70 6c 65 20 72 65 6c |: Even A|pple rel|
|00001740| 65 61 73 65 73 20 66 69 | 6c 65 73 20 74 68 61 74 |eases fi|les that|
|00001750| 20 64 6f 20 6e 6f 74 20 | 63 6f 6d 70 6c 79 20 74 | do not |comply t|
|00001760| 6f 20 74 68 69 73 20 73 | 74 61 6e 64 61 72 64 2e |o this s|tandard.|
|00001770| 20 54 68 69 73 20 72 65 | 6c 65 61 73 65 20 6f 66 | This re|lease of|
|00001780| 20 74 68 65 20 48 65 6c | 70 21 20 6b 6e 6f 77 6c | the Hel|p! knowl|
|00001790| 65 64 67 65 62 61 73 65 | 20 61 74 74 65 6d 70 74 |edgebase| attempt|
|000017a0| 73 20 74 6f 20 75 73 65 | 20 61 6c 74 65 72 6e 61 |s to use| alterna|
|000017b0| 74 65 20 6d 65 74 68 6f | 64 73 20 6f 66 20 69 64 |te metho|ds of id|
|000017c0| 65 6e 74 69 66 79 69 6e | 67 20 74 68 65 73 65 20 |entifyin|g these |
|000017d0| 66 69 6c 65 73 2c 20 62 | 75 74 20 73 74 69 6c 6c |files, b|ut still|
|000017e0| 20 63 61 6e 6e 6f 74 20 | 70 72 6f 76 69 64 65 20 | cannot |provide |
|000017f0| 63 75 72 72 65 6e 74 20 | 76 65 72 73 69 6f 6e 20 |current |version |
|00001800| 69 6e 66 6f 72 6d 61 74 | 69 6f 6e 20 66 6f 72 20 |informat|ion for |
|00001810| 74 68 65 73 65 2e 20 57 | 65 20 61 72 65 20 61 63 |these. W|e are ac|
|00001820| 74 69 76 65 6c 79 20 77 | 6f 72 6b 69 6e 67 20 77 |tively w|orking w|
|00001830| 69 74 68 20 41 70 70 6c | 65 20 74 6f 20 72 65 73 |ith Appl|e to res|
|00001840| 6f 6c 76 65 20 74 68 69 | 73 20 70 72 6f 62 6c 65 |olve thi|s proble|
|00001850| 6d 2c 20 61 6e 64 20 68 | 61 76 65 20 6d 61 64 65 |m, and h|ave made|
|00001860| 20 73 75 62 73 74 61 6e | 74 69 61 6c 20 70 72 6f | substan|tial pro|
|00001870| 67 72 65 73 73 20 74 6f | 77 61 72 64 73 20 69 6d |gress to|wards im|
|00001880| 70 6c 65 6d 65 6e 74 69 | 6e 67 20 61 20 73 6f 6c |plementi|ng a sol|
|00001890| 75 74 69 6f 6e 20 66 6f | 72 20 69 64 65 6e 74 69 |ution fo|r identi|
|000018a0| 66 79 69 6e 67 20 74 68 | 65 73 65 20 61 6e 64 20 |fying th|ese and |
|000018b0| 6f 74 68 65 72 20 61 6d | 62 69 67 75 6f 75 73 20 |other am|biguous |
|000018c0| 66 69 6c 65 73 2e 0d 0d | a5 20 50 72 6f 64 75 63 |files...|. Produc|
|000018d0| 74 73 20 77 68 69 63 68 | 20 64 6f 20 6e 6f 74 20 |ts which| do not |
|000018e0| 68 61 76 65 20 73 74 61 | 6e 64 61 72 64 20 6f 72 |have sta|ndard or|
|000018f0| 20 61 63 63 75 72 61 74 | 65 20 76 65 72 73 69 6f | accurat|e versio|
|00001900| 6e 20 69 6e 66 6f 72 6d | 61 74 69 6f 6e 0d 0d 57 |n inform|ation..W|
|00001910| 68 65 6e 20 48 65 6c 70 | 21 20 73 63 61 6e 73 20 |hen Help|! scans |
|00001920| 61 20 66 69 6c 65 2c 20 | 6f 6e 65 20 6f 66 20 74 |a file, |one of t|
|00001930| 68 65 20 70 69 65 63 65 | 73 20 6f 66 20 69 6e 66 |he piece|s of inf|
|00001940| 6f 72 6d 61 74 69 6f 6e | 20 69 74 20 74 72 69 65 |ormation| it trie|
|00001950| 73 20 74 6f 20 66 69 6e | 64 20 69 73 20 74 68 65 |s to fin|d is the|
|00001960| 20 66 69 6c 65 d5 73 20 | 76 65 72 73 69 6f 6e 20 | file.s |version |
|00001970| 69 6e 66 6f 72 6d 61 74 | 69 6f 6e 2e 20 54 68 69 |informat|ion. Thi|
|00001980| 73 20 76 65 72 73 69 6f | 6e 20 69 6e 66 6f 72 6d |s versio|n inform|
|00001990| 61 74 69 6f 6e 20 69 73 | 20 75 73 75 61 6c 6c 79 |ation is| usually|
|000019a0| 20 65 6d 62 65 64 64 65 | 64 20 62 79 20 74 68 65 | embedde|d by the|
|000019b0| 20 76 65 6e 64 6f 72 20 | 75 73 69 6e 67 20 6f 6e | vendor |using on|
|000019c0| 65 20 6f 66 20 74 68 65 | 20 73 74 61 6e 64 61 72 |e of the| standar|
|000019d0| 64 20 6d 65 74 68 6f 64 | 73 20 41 70 70 6c 65 20 |d method|s Apple |
|000019e0| 68 61 73 20 6f 75 74 6c | 69 6e 65 64 20 66 6f 72 |has outl|ined for|
|000019f0| 20 64 65 76 65 6c 6f 70 | 65 72 73 2e 20 20 42 65 | develop|ers. Be|
|00001a00| 63 61 75 73 65 20 48 65 | 6c 70 21 20 6e 65 65 64 |cause He|lp! need|
|00001a10| 73 20 74 68 69 73 20 69 | 6e 66 6f 72 6d 61 74 69 |s this i|nformati|
|00001a20| 6f 6e 20 69 6e 20 6f 72 | 64 65 72 20 74 6f 20 63 |on in or|der to c|
|00001a30| 6f 72 72 65 63 74 6c 79 | 20 69 64 65 6e 74 69 66 |orrectly| identif|
|00001a40| 79 20 73 70 65 63 69 66 | 69 63 20 72 65 6c 65 61 |y specif|ic relea|
|00001a50| 73 65 73 20 77 68 69 63 | 68 20 6d 61 79 20 68 61 |ses whic|h may ha|
|00001a60| 76 65 20 70 72 6f 62 6c | 65 6d 73 2c 20 61 73 20 |ve probl|ems, as |
|00001a70| 77 65 6c 6c 20 61 73 20 | 61 63 63 75 72 61 74 65 |well as |accurate|
|00001a80| 6c 79 20 72 65 70 6f 72 | 74 20 63 75 72 72 65 6e |ly repor|t curren|
|00001a90| 74 20 76 65 72 73 69 6f | 6e 20 69 6e 66 6f 72 6d |t versio|n inform|
|00001aa0| 61 74 69 6f 6e 2c 20 70 | 72 6f 64 75 63 74 73 20 |ation, p|roducts |
|00001ab0| 77 68 69 63 68 20 64 6f | 20 6e 6f 74 20 68 61 76 |which do| not hav|
|00001ac0| 65 20 76 65 72 73 69 6f | 6e 20 69 6e 66 6f 72 6d |e versio|n inform|
|00001ad0| 61 74 69 6f 6e 20 61 72 | 65 20 75 73 75 61 6c 6c |ation ar|e usuall|
|00001ae0| 79 20 69 67 6e 6f 72 65 | 64 2e 20 28 4e 6f 74 65 |y ignore|d. (Note|
|00001af0| 3a 20 48 65 6c 70 21 20 | 77 69 6c 6c 20 6f 6e 20 |: Help! |will on |
|00001b00| 72 61 72 65 20 6f 63 63 | 61 73 69 6f 6e 73 20 75 |rare occ|asions u|
|00001b10| 73 65 20 61 20 66 69 6c | 65 d5 73 20 63 72 65 61 |se a fil|e.s crea|
|00001b20| 74 6f 72 2c 20 74 79 70 | 65 2c 20 61 6e 64 20 63 |tor, typ|e, and c|
|00001b30| 72 65 61 74 69 6f 6e 20 | 64 61 74 65 20 61 6c 6f |reation |date alo|
|00001b40| 6e 65 20 74 6f 20 69 64 | 65 6e 74 69 66 79 20 61 |ne to id|entify a|
|00001b50| 20 76 69 74 61 6c 6c 79 | 20 69 6d 70 6f 72 74 61 | vitally| importa|
|00001b60| 6e 74 20 72 65 6c 65 61 | 73 65 2e 29 0d 0d a5 20 |nt relea|se.)... |
|00001b70| 49 6e 73 74 61 6c 6c 65 | 72 73 2c 20 75 70 64 61 |Installe|rs, upda|
|00001b80| 74 65 72 73 2c 20 6f 72 | 20 6f 6e 2d 6c 69 6e 65 |ters, or| on-line|
|00001b90| 20 64 6f 63 75 6d 65 6e | 74 61 74 69 6f 6e 0d 0d | documen|tation..|
|00001ba0| 54 68 65 73 65 20 66 69 | 6c 65 73 20 61 72 65 20 |These fi|les are |
|00001bb0| 66 72 65 71 75 65 6e 74 | 6c 79 20 63 72 65 61 74 |frequent|ly creat|
|00001bc0| 65 64 20 62 79 20 61 6e | 6f 74 68 65 72 20 61 70 |ed by an|other ap|
|00001bd0| 70 6c 69 63 61 74 69 6f | 6e 20 77 68 69 63 68 20 |plicatio|n which |
|00001be0| 74 68 65 20 76 65 6e 64 | 6f 72 20 68 61 73 20 75 |the vend|or has u|
|00001bf0| 73 65 64 20 69 6e 20 6f | 72 64 65 72 20 74 6f 20 |sed in o|rder to |
|00001c00| 6d 61 6b 65 20 74 68 65 | 69 72 20 70 72 6f 64 75 |make the|ir produ|
|00001c10| 63 74 20 65 61 73 69 65 | 72 20 74 6f 20 69 6e 73 |ct easie|r to ins|
|00001c20| 74 61 6c 6c 20 6f 72 20 | 75 6e 64 65 72 73 74 61 |tall or |understa|
|00001c30| 6e 64 2e 20 42 65 63 61 | 75 73 65 20 74 68 65 73 |nd. Beca|use thes|
|00001c40| 65 20 66 69 6c 65 73 20 | 61 72 65 20 75 73 75 61 |e files |are usua|
|00001c50| 6c 6c 79 20 74 68 65 20 | 73 61 6d 65 20 73 6f 66 |lly the |same sof|
|00001c60| 74 77 61 72 65 20 75 6e | 64 65 72 20 61 20 64 69 |tware un|der a di|
|00001c70| 66 66 65 72 65 6e 74 20 | 6e 61 6d 65 20 6f 72 20 |fferent |name or |
|00001c80| 64 69 73 67 75 69 73 65 | 2c 20 69 74 20 69 73 20 |disguise|, it is |
|00001c90| 76 69 72 74 75 61 6c 6c | 79 20 69 6d 70 6f 73 73 |virtuall|y imposs|
|00001ca0| 69 62 6c 65 20 74 6f 20 | 74 72 61 63 6b 20 70 72 |ible to |track pr|
|00001cb0| 6f 62 6c 65 6d 73 20 61 | 73 73 6f 63 69 61 74 65 |oblems a|ssociate|
|00001cc0| 64 20 77 69 74 68 20 74 | 68 65 73 65 20 66 69 6c |d with t|hese fil|
|00001cd0| 65 73 2e 20 49 66 20 79 | 6f 75 20 68 61 76 65 20 |es. If y|ou have |
|00001ce0| 61 20 70 72 6f 62 6c 65 | 6d 20 75 73 69 6e 67 20 |a proble|m using |
|00001cf0| 61 6e 20 69 6e 73 74 61 | 6c 6c 65 72 2c 20 77 65 |an insta|ller, we|
|00001d00| 20 72 65 63 6f 6d 6d 65 | 6e 64 20 74 68 61 74 20 | recomme|nd that |
|00001d10| 79 6f 75 20 74 72 79 20 | 75 73 69 6e 67 20 74 68 |you try |using th|
|00001d20| 65 20 69 6e 73 74 61 6c | 6c 65 72 20 61 66 74 65 |e instal|ler afte|
|00001d30| 72 20 72 65 73 74 61 72 | 74 69 6e 67 20 79 6f 75 |r restar|ting you|
|00001d40| 72 20 4d 61 63 69 6e 74 | 6f 73 68 20 77 69 74 68 |r Macint|osh with|
|00001d50| 20 79 6f 75 72 20 65 78 | 74 65 6e 73 69 6f 6e 73 | your ex|tensions|
|00001d60| 20 74 75 72 6e 65 64 20 | 6f 66 66 2e 20 49 66 20 | turned |off. If |
|00001d70| 79 6f 75 20 61 72 65 20 | 68 61 76 69 6e 67 20 64 |you are |having d|
|00001d80| 69 66 66 69 63 75 6c 74 | 79 20 75 73 69 6e 67 20 |ifficult|y using |
|00001d90| 6f 6e 6c 69 6e 65 20 64 | 6f 63 75 6d 65 6e 74 61 |online d|ocumenta|
|00001da0| 74 69 6f 6e 2c 20 70 6c | 65 61 73 65 20 63 6f 6e |tion, pl|ease con|
|00001db0| 74 61 63 74 20 74 68 65 | 20 76 65 6e 64 6f 72 20 |tact the| vendor |
|00001dc0| 74 6f 20 66 69 6e 64 20 | 6f 75 74 20 69 66 20 74 |to find |out if t|
|00001dd0| 68 65 72 65 20 69 73 20 | 61 6e 20 75 70 64 61 74 |here is |an updat|
|00001de0| 65 20 6f 72 20 77 6f 72 | 6b 2d 61 72 6f 75 6e 64 |e or wor|k-around|
|00001df0| 2e 0d 0d 57 48 45 52 45 | 20 53 48 4f 55 4c 44 20 |...WHERE| SHOULD |
|00001e00| 54 48 45 20 4b 4e 4f 57 | 4c 45 44 47 45 42 41 53 |THE KNOW|LEDGEBAS|
|00001e10| 45 20 41 4e 44 20 46 4f | 52 4d 41 54 42 41 53 45 |E AND FO|RMATBASE|
|00001e20| 20 46 49 4c 45 53 20 42 | 45 20 49 4e 53 54 41 4c | FILES B|E INSTAL|
|00001e30| 4c 45 44 3f 0d 41 6c 6c | 20 48 65 6c 70 21 20 70 |LED?.All| Help! p|
|00001e40| 72 6f 64 75 63 74 73 20 | 6c 6f 6f 6b 20 66 6f 72 |roducts |look for|
|00001e50| 20 74 68 65 20 4b 6e 6f | 77 6c 65 64 67 65 62 61 | the Kno|wledgeba|
|00001e60| 73 65 20 61 6e 64 20 46 | 6f 72 6d 61 74 62 61 73 |se and F|ormatbas|
|00001e70| 65 20 66 69 6c 65 73 20 | 69 6e 20 74 68 65 20 66 |e files |in the f|
|00001e80| 6f 6c 6c 6f 77 69 6e 67 | 20 6c 6f 63 61 74 69 6f |ollowing| locatio|
|00001e90| 6e 73 20 6f 6e 20 79 6f | 75 72 20 68 61 72 64 20 |ns on yo|ur hard |
|00001ea0| 64 72 69 76 65 3a 0d 0d | a5 20 49 6e 73 69 64 65 |drive:..|. Inside|
|00001eb0| 20 74 68 65 20 d2 54 65 | 6b 6e 6f 73 79 73 d3 20 | the .Te|knosys. |
|00001ec0| 66 6f 6c 64 65 72 2c 20 | 77 68 69 63 68 20 69 73 |folder, |which is|
|00001ed0| 20 6c 6f 63 61 74 65 64 | 20 69 6e 73 69 64 65 20 | located| inside |
|00001ee0| 74 68 65 20 53 79 73 74 | 65 6d 20 46 6f 6c 64 65 |the Syst|em Folde|
|00001ef0| 72 20 6f 66 20 79 6f 75 | 72 20 6e 6f 72 6d 61 6c |r of you|r normal|
|00001f00| 20 73 74 61 72 74 75 70 | 20 76 6f 6c 75 6d 65 2e | startup| volume.|
|00001f10| 0d 0d 54 68 69 73 20 69 | 73 20 74 68 65 20 66 69 |..This i|s the fi|
|00001f20| 72 73 74 20 70 6c 61 63 | 65 20 63 68 65 63 6b 65 |rst plac|e checke|
|00001f30| 64 20 66 6f 72 20 74 68 | 65 73 65 20 66 69 6c 65 |d for th|ese file|
|00001f40| 73 2e 20 20 57 69 74 68 | 20 74 68 65 20 4b 6e 6f |s. With| the Kno|
|00001f50| 77 6c 65 64 67 65 62 61 | 73 65 20 61 6e 64 20 46 |wledgeba|se and F|
|00001f60| 6f 72 6d 61 74 62 61 73 | 65 20 66 69 6c 65 73 20 |ormatbas|e files |
|00001f70| 68 65 72 65 2c 20 79 6f | 75 20 63 61 6e 20 66 72 |here, yo|u can fr|
|00001f80| 65 65 6c 79 20 6d 6f 76 | 65 20 79 6f 75 72 20 48 |eely mov|e your H|
|00001f90| 65 6c 70 21 20 61 70 70 | 6c 69 63 61 74 69 6f 6e |elp! app|lication|
|00001fa0| 20 61 6e 79 77 68 65 72 | 65 2c 20 65 76 65 6e 20 | anywher|e, even |
|00001fb0| 74 68 65 20 64 65 73 6b | 74 6f 70 2c 20 61 6e 64 |the desk|top, and|
|00001fc0| 20 69 74 20 77 69 6c 6c | 20 61 6c 77 61 79 73 20 | it will| always |
|00001fd0| 6b 6e 6f 77 20 77 68 65 | 72 65 20 74 6f 20 66 69 |know whe|re to fi|
|00001fe0| 6e 64 20 74 68 65 6d 2e | 20 54 68 65 20 4b 6e 6f |nd them.| The Kno|
|00001ff0| 77 6c 65 64 67 65 62 61 | 73 65 20 61 6e 64 20 46 |wledgeba|se and F|
|00002000| 6f 72 6d 61 74 62 61 73 | 65 20 66 69 6c 65 73 20 |ormatbas|e files |
|00002010| 61 72 65 20 69 6e 73 74 | 61 6c 6c 65 64 20 69 6e |are inst|alled in|
|00002020| 74 6f 20 74 68 69 73 20 | 6c 6f 63 61 74 69 6f 6e |to this |location|
|00002030| 20 62 79 20 64 65 66 61 | 75 6c 74 20 62 79 20 74 | by defa|ult by t|
|00002040| 68 65 20 69 6e 73 74 61 | 6c 6c 65 72 73 20 66 6f |he insta|llers fo|
|00002050| 72 20 48 65 6c 70 21 2c | 20 20 48 65 6c 70 21 20 |r Help!,| Help! |
|00002060| 50 65 72 73 6f 6e 61 6c | 20 61 6e 64 20 48 65 6c |Personal| and Hel|
|00002070| 70 21 20 4e 65 74 77 6f | 72 6b 2e 0d 0d a5 20 49 |p! Netwo|rk.... I|
|00002080| 6e 73 69 64 65 20 74 68 | 65 20 22 54 65 6b 6e 6f |nside th|e "Tekno|
|00002090| 73 79 73 22 20 66 6f 6c | 64 65 72 2c 20 20 69 6e |sys" fol|der, in|
|000020a0| 73 69 64 65 20 74 68 65 | 20 73 61 6d 65 20 66 6f |side the| same fo|
|000020b0| 6c 64 65 72 20 61 73 20 | 79 6f 75 72 20 48 65 6c |lder as |your Hel|
|000020c0| 70 21 20 61 70 70 6c 69 | 63 61 74 69 6f 6e 2e 0d |p! appli|cation..|
|000020d0| 0d 54 68 69 73 20 69 73 | 20 74 68 65 20 73 65 63 |.This is| the sec|
|000020e0| 6f 6e 64 20 70 6c 61 63 | 65 20 63 68 65 63 6b 65 |ond plac|e checke|
|000020f0| 64 20 66 6f 72 20 74 68 | 65 73 65 20 66 69 6c 65 |d for th|ese file|
|00002100| 73 2e 20 4d 6f 76 65 20 | 74 68 65 20 4b 6e 6f 77 |s. Move |the Know|
|00002110| 6c 65 64 67 65 62 61 73 | 65 20 61 6e 64 20 46 6f |ledgebas|e and Fo|
|00002120| 72 6d 61 74 62 61 73 65 | 20 66 69 6c 65 73 20 74 |rmatbase| files t|
|00002130| 6f 20 74 68 69 73 20 6c | 6f 63 61 74 69 6f 6e 20 |o this l|ocation |
|00002140| 69 66 20 79 6f 75 20 77 | 61 6e 74 20 74 6f 20 75 |if you w|ant to u|
|00002150| 73 65 20 48 65 6c 70 21 | 20 66 72 6f 6d 20 61 6e |se Help!| from an|
|00002160| 20 65 78 74 65 72 6e 61 | 6c 20 53 43 53 49 20 64 | externa|l SCSI d|
|00002170| 65 76 69 63 65 20 77 68 | 65 72 65 20 69 74 20 69 |evice wh|ere it i|
|00002180| 73 20 6d 6f 76 65 64 20 | 66 72 6f 6d 20 6f 6e 65 |s moved |from one|
|00002190| 20 6d 61 63 68 69 6e 65 | 20 74 6f 20 61 6e 6f 74 | machine| to anot|
|000021a0| 68 65 72 20 6f 66 74 65 | 6e 2e 20 0d 0d 4b 6e 6f |her ofte|n. ..Kno|
|000021b0| 77 6e 20 50 72 6f 62 6c | 65 6d 73 3a 0d 0d a5 20 |wn Probl|ems:... |
|000021c0| 48 65 6c 70 21 20 69 73 | 20 63 75 72 72 65 6e 74 |Help! is| current|
|000021d0| 6c 79 20 75 6e 61 62 6c | 65 20 74 6f 20 64 65 74 |ly unabl|e to det|
|000021e0| 65 63 74 20 61 6e 79 20 | 50 43 49 20 65 78 70 61 |ect any |PCI expa|
|000021f0| 6e 73 69 6f 6e 20 63 61 | 72 64 73 20 74 68 61 74 |nsion ca|rds that|
|00002200| 20 79 6f 75 20 6d 61 79 | 20 68 61 76 65 20 61 64 | you may| have ad|
|00002210| 64 65 64 20 74 6f 20 79 | 6f 75 72 20 4d 61 63 69 |ded to y|our Maci|
|00002220| 6e 74 6f 73 68 2e 20 57 | 65 20 68 6f 70 65 20 74 |ntosh. W|e hope t|
|00002230| 6f 20 63 6f 72 72 65 63 | 74 20 74 68 69 73 20 69 |o correc|t this i|
|00002240| 6e 20 74 68 65 20 6e 65 | 61 72 20 66 75 74 75 72 |n the ne|ar futur|
|00002250| 65 2e 0d 0d a5 48 65 6c | 70 21 20 69 73 20 6e 6f |e....Hel|p! is no|
|00002260| 74 20 6d 75 6c 74 69 2d | 53 43 53 49 20 6f 72 20 |t multi-|SCSI or |
|00002270| 49 44 45 20 61 77 61 72 | 65 2e 20 57 68 69 6c 65 |IDE awar|e. While|
|00002280| 20 69 74 20 77 69 6c 6c | 20 62 65 20 61 62 6c 65 | it will| be able|
|00002290| 20 74 6f 20 73 63 61 6e | 20 61 6e 64 20 72 65 61 | to scan| and rea|
|000022a0| 64 20 66 72 6f 6d 20 74 | 68 65 73 65 20 64 72 69 |d from t|hese dri|
|000022b0| 76 65 73 20 6a 75 73 74 | 20 66 69 6e 65 2c 20 61 |ves just| fine, a|
|000022c0| 6e 79 20 64 65 76 69 63 | 65 73 20 79 6f 75 20 68 |ny devic|es you h|
|000022d0| 61 76 65 20 63 6f 6e 6e | 65 63 74 65 64 20 74 6f |ave conn|ected to|
|000022e0| 20 61 20 73 65 63 6f 6e | 64 61 72 79 20 53 43 53 | a secon|dary SCS|
|000022f0| 49 20 62 75 73 20 6f 72 | 20 41 54 41 20 64 72 69 |I bus or| ATA dri|
|00002300| 76 65 73 20 77 69 6c 6c | 20 6e 6f 74 20 73 68 6f |ves will| not sho|
|00002310| 77 20 75 70 20 69 6e 20 | 74 68 65 20 68 61 72 64 |w up in |the hard|
|00002320| 77 61 72 65 20 73 65 63 | 74 69 6f 6e 20 6f 66 20 |ware sec|tion of |
|00002330| 79 6f 75 72 20 72 65 70 | 6f 72 74 2e 20 54 68 69 |your rep|ort. Thi|
|00002340| 73 20 70 72 6f 62 6c 65 | 6d 20 77 69 6c 6c 20 61 |s proble|m will a|
|00002350| 6c 73 6f 20 62 65 20 63 | 6f 72 72 65 63 74 65 64 |lso be c|orrected|
|00002360| 20 69 6e 20 61 20 66 75 | 74 75 72 65 20 72 65 6c | in a fu|ture rel|
|00002370| 65 61 73 65 20 6f 66 20 | 48 65 6c 70 21 2e 0d 0d |ease of |Help!...|
|00002380| 0d 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|00002390| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|000023a0| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|000023b0| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|000023c0| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|000023d0| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|000023e0| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|000023f0| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|00002400| 00 00 01 00 00 00 04 a6 | 00 00 03 a6 00 00 00 46 |........|.......F|
|00002410| 92 f7 26 28 93 eb 58 10 | a4 8e e7 0d 47 8f b9 f8 |..&(..X.|....G...|
|00002420| 33 6e a3 e6 0b 5d 96 d0 | 21 42 89 fd c0 06 2f ed |3n...]..|!B..../.|
|00002430| 1d 41 62 6f 75 74 20 74 | 68 65 20 48 65 6c 70 21 |.About t|he Help!|
|00002440| 20 4b 6e 6f 77 6c 65 64 | 67 65 62 61 73 65 63 61 | Knowled|gebaseca|
|00002450| 02 00 74 74 72 6f 74 74 | 78 74 01 00 00 01 00 73 |..ttrott|xt.....s|
|00002460| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
|00002470| 00 00 ac 7c aa bc 00 00 | 22 9c 00 00 04 c4 ac e3 |...|....|".......|
|00002480| 1e 59 87 cd 1e 42 83 bb | dc 35 64 e6 d5 29 1a d6 |.Y...B..|.5d..)..|
|00002490| fa 4c 72 7e ba f8 34 6b | a6 e1 07 55 86 ca 0b 43 |.Lr~..4k|...U...C|
|000024a0| 54 bd fc 6e 5d 91 a2 5e | 62 d4 fa 06 42 70 bc f3 |T..n]..^|b...Bp..|
|000024b0| 2e 69 81 dd 0e 52 93 cb | fb 08 4f c3 8a cc 71 2b |.i...R..|..O...q+|
|000024c0| 9d a1 29 5b 95 dd 0f 46 | 81 bc f2 30 79 af e0 1e |..)[...F|...0y...|
|000024d0| 73 90 c7 4b 72 b7 fa b0 | 03 58 93 e3 1d 55 97 ce |s..Kr...|.X...U..|
|000024e0| 09 44 76 b8 e1 37 68 a6 | cb 18 5f d3 fa 3f 02 38 |.Dv..7h.|.._..?.8|
|000024f0| 8b c0 1b 6b a5 ed 1f 56 | 91 cc 14 40 69 bf f0 2e |...k...V|...@i...|
|00002500| 00 00 00 18 17 54 65 61 | 63 68 54 65 78 74 20 6f |.....Tea|chText o|
|00002510| 72 20 53 69 6d 70 6c 65 | 54 65 78 74 00 00 03 86 |r Simple|Text....|
|00002520| 00 2d 00 00 00 00 00 12 | 00 0e 00 14 00 00 00 12 |.-......|........|
|00002530| 00 00 66 66 00 00 00 00 | 00 39 00 12 00 0e 00 14 |..ff....|.9......|
|00002540| 00 00 00 12 00 00 88 88 | 00 00 00 00 00 3b 00 0c |........|.....;..|
|00002550| 00 0a 00 03 00 00 00 09 | 00 00 00 00 00 00 00 00 |........|........|
|00002560| 01 24 00 0c 00 0a 00 03 | 01 00 00 09 00 00 33 33 |.$......|......33|
|00002570| ff ff 00 00 02 c9 00 0d | 00 0a 00 03 01 00 00 0a |........|........|
|00002580| 00 00 00 00 00 00 00 00 | 02 f1 00 0d 00 0a 00 03 |........|........|
|00002590| 00 00 00 0a 00 00 00 00 | 00 00 00 00 06 e1 00 0c |........|........|
|000025a0| 00 0a 00 03 01 00 00 09 | 00 00 33 33 ff ff 00 00 |........|..33....|
|000025b0| 06 e3 00 0c 00 0a 00 03 | 01 00 00 09 00 00 66 66 |........|......ff|
|000025c0| 00 00 00 00 07 04 00 0c | 00 0a 00 03 00 00 00 09 |........|........|
|000025d0| 00 00 00 00 00 00 00 00 | 08 49 00 0c 00 0a 00 03 |........|.I......|
|000025e0| 01 00 00 09 00 00 00 00 | 00 00 00 00 08 4a 00 0c |........|.....J..|
|000025f0| 00 0a 00 03 00 00 00 09 | 00 00 00 00 00 00 00 00 |........|........|
|00002600| 08 96 00 0c 00 0a 00 03 | 01 00 00 09 cc cc 33 33 |........|......33|
|00002610| 00 00 00 00 08 97 00 0c | 00 0a 00 03 00 00 00 09 |........|........|
|00002620| 00 00 00 00 00 00 00 00 | 08 e4 00 0c 00 0a 00 03 |........|........|
|00002630| 01 00 00 09 cc cc 33 33 | 00 00 00 00 08 e5 00 0c |......33|........|
|00002640| 00 0a 00 03 00 00 00 09 | 00 00 00 00 00 00 00 00 |........|........|
|00002650| 09 4b 00 0c 00 0a 00 03 | 01 00 00 09 cc cc 33 33 |.K......|......33|
|00002660| 00 00 00 00 09 4d 00 0c | 00 0a 00 03 01 00 00 09 |.....M..|........|
|00002670| 00 00 66 66 00 00 00 00 | 09 6d 00 0c 00 0a 00 03 |..ff....|.m......|
|00002680| 01 00 00 09 00 00 66 66 | ff ff 00 00 09 6e 00 0c |......ff|.....n..|
|00002690| 00 0a 00 03 00 00 00 09 | 00 00 00 00 00 00 00 00 |........|........|
|000026a0| 0a cd 00 0c 00 0a 00 03 | 00 00 00 09 00 00 33 33 |........|......33|
|000026b0| ff ff 00 00 0c 0d 00 0c | 00 0a 00 03 00 00 00 09 |........|........|
|000026c0| cc cc 33 33 00 00 00 00 | 0c 0e 00 0c 00 0a 00 03 |..33....|........|
|000026d0| 01 00 00 09 00 00 66 66 | ff ff 00 00 0c 0f 00 0c |......ff|........|
|000026e0| 00 0a 00 03 01 00 00 09 | 00 00 66 66 00 00 00 00 |........|..ff....|
|000026f0| 0c 29 00 0c 00 0a 00 03 | 01 00 00 09 00 00 66 66 |.)......|......ff|
|00002700| ff ff 00 00 0c 2a 00 0c | 00 0a 00 03 00 00 00 09 |.....*..|........|
|00002710| 00 00 00 00 00 00 00 00 | 0d d8 00 0c 00 0a 00 03 |........|........|
|00002720| 01 00 00 09 00 00 88 88 | 00 00 00 00 0d d9 00 0c |........|........|
|00002730| 00 0a 00 03 01 00 00 09 | 99 99 00 00 cc cc 00 00 |........|........|
|00002740| 0d da 00 0c 00 0a 00 03 | 01 00 00 09 00 00 66 66 |........|......ff|
|00002750| 00 00 00 00 0d f7 00 0c | 00 0a 00 03 01 00 00 09 |........|........|
|00002760| 00 00 66 66 ff ff 00 00 | 0d f8 00 0c 00 0a 00 03 |..ff....|........|
|00002770| 00 00 00 09 00 00 00 00 | 00 00 00 00 10 f4 00 0c |........|........|
|00002780| 00 0a 00 03 01 00 00 09 | 00 00 66 66 ff ff 00 00 |........|..ff....|
|00002790| 10 f6 00 0c 00 0a 00 03 | 01 00 00 09 00 00 66 66 |........|......ff|
|000027a0| 00 00 00 00 11 17 00 0c | 00 0a 00 03 01 00 00 09 |........|........|
|000027b0| 00 00 66 66 ff ff 00 00 | 11 18 00 0c 00 0a 00 03 |..ff....|........|
|000027c0| 00 00 00 09 00 00 00 00 | 00 00 00 00 16 ac 00 0c |........|........|
|000027d0| 00 0a 00 03 00 00 00 09 | 00 00 33 33 ff ff 00 00 |........|..33....|
|000027e0| 18 46 00 0c 00 0a 00 03 | 00 00 00 09 cc cc 33 33 |.F......|......33|
|000027f0| 00 00 00 00 18 47 00 0c | 00 0a 00 03 00 00 00 09 |.....G..|........|
|00002800| 00 00 00 00 00 00 00 00 | 1a ec 00 0c 00 0a 00 03 |........|........|
|00002810| 01 00 00 09 00 00 66 66 | ff ff 00 00 1a ee 00 0c |......ff|........|
|00002820| 00 0a 00 03 00 00 00 09 | 00 00 00 00 00 00 00 00 |........|........|
|00002830| 1d 71 00 0c 00 0a 00 03 | 01 00 00 09 00 00 66 66 |.q......|......ff|
|00002840| ff ff 00 00 1d 73 00 0c | 00 0a 00 03 01 00 00 09 |.....s..|........|
|00002850| 00 00 66 66 00 00 00 00 | 1d b5 00 0c 00 0a 00 03 |..ff....|........|
|00002860| 00 00 00 09 00 00 00 00 | 00 00 00 00 21 2d 00 0c |........|....!-..|
|00002870| 00 0a 00 03 01 00 00 09 | 00 00 66 66 00 00 00 00 |........|..ff....|
|00002880| 21 3e 00 0c 00 0a 00 03 | 00 00 00 09 00 00 00 00 |!>......|........|
|00002890| 00 00 00 00 22 fe 00 0c | 00 0a 00 03 01 00 00 09 |...."...|........|
|000028a0| 00 00 66 66 00 00 00 00 | 01 00 00 00 04 a6 00 00 |..ff....|........|
|000028b0| 03 a6 00 00 00 46 04 86 | fe 48 03 3a 00 00 00 1c |.....F..|.H.:....|
|000028c0| 00 46 00 01 53 54 52 20 | 00 00 00 12 73 74 79 6c |.F..STR |....styl|
|000028d0| 00 00 00 1e bf f4 ff ff | 00 00 00 00 00 00 00 00 |........|........|
|000028e0| 00 80 ff ff 00 00 00 1c | 04 87 69 58 00 00 00 00 |........|..iX....|
|000028f0| 00 00 00 00 00 00 00 00 | 00 00 00 00 00 00 00 00 |........|........|
+--------+-------------------------+-------------------------+--------+--------+